Our Commitment to Privacy

Touchstone Floors has a strong commitment to providing excellent service to all of its customers and we respect any concerns you may have regarding your privacy. We value our customers and your privacy is important to us. We collect information on our customers, in an effort to improve your shopping experience and so that we may relay information to you regarding our products. We will never sell your personal information to third parties.

This policy is intended to let you know what information we collect, why we do so and how we use it. It also describes the choices you have regarding how we collect and use your information. If you have any questions about this policy, please send an email to: enquiries@touchstonefloors.co.uk.

Should our policy change, this document will be updated accordingly.

What kind of information do we collect?

Upon registration, visitors are required to provide the following information:

• Full Name
• Email Address
• Postal Address
• Telephone Number

How do we use the information?

When you place an order or make a purchase from us, we use your personal information to process your order, send you e-mails to confirm your order, or contact you via phone, postal mail or email if we have other questions regarding your order or purchase.

How do we protect your information?

We will never share your information with third parties, unless it is absolutely necessary for the rendering of the requested service. Provided the latter is false, we will never disclose, permit the use of or sell/market your personal data to anyone without express consent from you unless we are obliged to do so by the law (e.g. if something goes to court).

Steps are taken to protect your information against: loss; destruction; manipulation and/or unauthorised access. Anyone involved in handling and/or processing the data you provide us with is obliged to observe and follow the Data Protection Act and the confidential treatment of personal data.

How do you exercise your choices about receiving our newsletters?

We want to communicate with you only if you want to hear from us. If you prefer not to receive our newsletters, you can unsubscribe by logging into your account or emailing us.

Please note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

Last Updated: 08/08/08